Compliance Officer is a Rule Enforcer With Empathy 

A compliance officer must have experience enforcing rules mixed with compassion. The best results come from an officer that speaks calmly, listens without interruption, and speaks bluntly. It’s important to note that blunt speaking does not mean abrasiveness. People don’t listen when they are being unfairly criticized. So use a criticism sandwich. Say a nice thing, followed by criticism, then a nice thing. That way the listener does not feel under attack. Hamilton Lindley, a compliance officer at Neighborly Brands, suggests that kindness goes a long way. “All people have a desire to be heard. And even if it is difficult to hear, they are entitled to it.” Hamilton Lindley says. Through his time at the company, Hamilton Lindley has created great success by speaking calmly but carrying a big stick. “Abraham Lincoln once said that he wanted to be thought of as iron wrapped in velvet. That’s the goal that I have too.” Hamilton Lindley said. With so many distractions, it is difficult to properly manage time. So Hamilton Lindley separates his day into theme days. “I try to focus on one thing at a time because if I fail to do that, there won’t be much accomplishment at the end of the week,” Hamilton Lindley says.
There are aspects of the job that are challenging, “but I love the people that I work with” said Hamilton Lindley. Due to his unique approach to compliance, Hamilton Lindley has turned around a department. “Our department has increased compliance by more than 2,000 percent in just one year,” Hamilton Lindley said. It took hard work, tenacity and a strong team to build this new program, explained Hamilton Lindley. “We can often lose sight that those who are out of compliance are just people who made bad decisions,” Hamilton Lindley said. “We must use empathy when speaking with them because we all deserve that,” explained Hamilton Lindley. “We want to have a conversation with the person out of compliance. We want to know what is happening so that we can address it,” Hamilton Lindley says. The worst thing that can happen is nothing. “If we don’t hear from someone, there is a much higher likelihood that we will proceed to a lawsuit,” Hamilton Lindley says. “With no options, our decisions are easy,” says Hamilton Lindley.